Managing higher seasonal bills: Tips to help customers control their energy use and costs

Colder winter temperatures have the potential to drive up energy bills. Our money-saving programs, tips and guidance can help lessen seasonal bill impacts. Please pass along these tips to those in our community who you think could benefit from information on how to manage their energy usage and bills.
We have programs designed to help customers make smart energy decisions, stay comfortable and save no matter the weather.
 
Track Energy Usage: We offer several ways to track daily energy use and adjust usage habits to help customers save on their next bill.
 
§  Monitor Usage on our Website or Mobile App: With a Duke Energy online account, customers can track their energy use on any device through our website or mobile app. They’ll see when their energy use is spiking so they can make small adjustments at home that can help lower their energy bills. Watch this short video to see how it works.

§  Usage Alerts: Customers can sign-up for emails and/or texts halfway through a billing cycle, well before a bill arrives, with their current usage amount and a projection of what their final monthly bill could be.
 
Flexible Payment Options: We offer several programs and services that can help assist customers with their energy bills.
 
§  Installment Plans: Customers can use our interest-free Installment Plans to help make monthly payments comfortable for them.
 
§  Due Date Extensions: We understand customers may need a little extra time occasionally to pay a bill. They can extend their payment due date by one to 10 business days.
 
§  Budget Billing: Budget Billing lets customers pay one predictable amount every month to better manage their budget. The amount is periodically reviewed and adjusted.
 
§  Pick Your Due Date: Customers can choose the date they want their Duke Energy bill to be due each month to align with a date that works for them.
 
Financial Assistance: If someone you know is experiencing a time of uncertainty, we offer programs and resources to help get them back on their feet.
 
§  Share the Light Fund®: Duke Energy works in partnership with the Indiana Community Action Association to distribute funds to qualifying customers to help pay energy bills, deposits and reconnection/connection charges.
 
§  Energy Assistance Program: This state-administered program provides assistance to customers who might not otherwise be able to afford to heat their homes.
 
To learn more about these programs, visit duke-energy.com/HereToHelp or scan the QR code provided below. As always, I am glad to answer any questions you have about this or other topics. We appreciate the opportunity to serve you.