FIVE QUESTIONS CEOS SHOULD ASK BEFORE OUTSOURCING IT: As IT Outsourcing Surges, Finding the Right Partner is Key

CEOs already know that outsourcing IT services saves both time and money. After a tough 2020, outsourcing IT services is expected to rebound and continue to grow in 2021. A survey from outsourcing firm Clutch found that eight in 10 small businesses will outsource a business function – number-one being IT services.

“In theory, outsourcing IT services should save companies money,” says Rob Wildman, vice president of professional services at Matrix Integration, an IT solutions and managed service provider for more than 1,000 businesses in Indiana, Kentucky and beyond. “Unfortunately, that’s not always the case. CEOs and company executives need to make sure that if they’re hiring someone to manage their IT, there aren’t any surprises. Their IT should be dependable, and outsourcing should save them time and money.”

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As an example, Matrix Integration offers MiAssurance, a managed service package that can take the place of an in-house IT department. To ensure they get the service and the money savings they expect, Wildman suggests that CEOs ask five crucial questions of potential IT service partners:

1. How flexible is this contract? 
2. Who will work on my business?  
3. What’s your onboarding process? 
4. What do you consider emergencies, and how do you handle them? 
5. What’s the bottom line? 
   

For more information on MiAssurance and Matrix Integration can be found at matrixintegration.com.