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Duke Energy Customer Assistance During COVID-19

8/17/2020

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PictureFor Business Customers
As Duke Energy resumes standard billing and payment practices, we remain committed to helping our customers experiencing financial hardship due to the COVID-19 pandemic.

We realize the financial impact of the pandemic is far from over. That’s why we’re taking a gradual approach, giving those customers who need extra time an opportunity to reach out for assistance. Our resumption of standard billing and credit practices will occur in mid-August. Disconnections for nonpayment and late payments fees will remain suspended until Sept. 15. Credit and debit card fees and walk-in payment fees will be waived through the end of October.

Customers still facing financial challenges can request an extended payment arrangement quickly and easily:
  • Residential customers
  • Business customers

And customers with more complex issues who need to speak with us can call a customer care representative Monday through Friday from 7 a.m. to 7 p.m. at 800.521.2232 for residential customers and 800.774.1202 for business customers.

Resources:
One-Page Info sheet
Customer Assistance Fact Sheet

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  • Business Directory
  • Membership
    • Join Today!
    • Benefits of Membership >
      • Business Resources
      • Cost Saving Programs
      • Co-Work Space & Conference Room
      • Diversity, Equity and Inclusion Training
      • Marketing
      • Networking >
        • Business After Hours
      • Ribbon Cuttings and Milestones
    • Levels of Membership
    • Member Login
    • Member Materials
    • Ambassadors >
      • Welcome Committee
      • Ambassador Toolkit
  • News & Events
    • Chamber News >
      • Sign Up For News
    • Member News
    • Chamber Events Calendar
    • Signature Events
    • Sponsorship
    • Photo Gallery
  • Advocacy
    • Advocacy Matters Updates >
      • Sign Up for Advocacy News
    • Local Government Advisory Boards
    • Elected Officials Directory
    • Transparency in Government
    • State Legislative Process
    • 2023 Municipal Election >
      • Mayoral Candidates 2023
      • City Council Candidates 2023
    • 2023 Local Public Policy
    • 2023 State-Federal Advocacy
    • Resources >
      • Civic Engagement
      • Gender Wage Gap
      • Housing
      • Taxes
      • Transportation
  • Community
    • #BTownChamberEats
    • Black-Owned Business Affinity Group >
      • Black History Month 2023
    • Bloomington Women in Leadership >
      • BWIL Steering Committee
    • Job Board
    • The Success School >
      • How To Get Involved
      • Programs >
        • Request Programming
      • About Us
      • Success School FAQs
      • Contact The Success School
    • Young Professionals >
      • YPB Steering Committee
      • Ten Under 40
      • YPB Events
      • YPB Pics
    • Community Calendar
  • About Us
    • Our Team
    • Board of Directors
    • History
    • Chamber App
    • Contact