In the fast-paced world of IT management, it’s common for IT managers to find themselves reacting to emergencies one after another, often leading to chaos and downtime. This whitepaper explores proactive practices that shift the focus from fixing problems to preventing them in the first place within four strategic buckets: (1) account management; (2) hardware/software maintenance; (3) lifecycle planning; and (4) security preparedness. We’ve seen the shift to proactive IT management create multiple advantages and opportunities, including: • Increased uptime and improved operations; • More time for IT managers to focus on projects that meet company strategic goals; and • Improved, more concise and stable IT budget planning, saving companies the unknown and lasting costs of downtime.
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