Businesses Boost Communications Capabilities While Saving Costs

Matrix Integration's “MiConnection” Provides Sophisticated Telephony with Concierge-Level Service

Telephony and communication systems have been stretched to the brink this past year with the increasing reliance on remote communications. Matrix Integration, an IT solutions and managed service provider for more than 1,000 businesses and schools in Indiana, Kentucky and beyond, has developed MiConnection, a best-in-class, cloud-based, hosted PBX telephony solution that provides enterprise-level features for any size business. Because MiConnection is implemented and managed by Matrix Integration, businesses can expect flat monthly costs that are often lower than their current costs.
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“With very little hardware, it’s easy to scale the system to handle as much or little as your business requires,” said Rob Wildman, vice president of professional services at Matrix Integration. “Our customers can operate a seamless, reliable phone system that handles everything from simple calls to complex, video-based collaboration projects.”

Advantages of MiConnection include:

• 24/7/365 service from the Matrix Technical Assistance Center (MTAC) team
• Cost management via one flat rate per month (vs. multiple vendor bills)
• Web-based CommPortal, which allows users and administrators to manage call routing and other preferences right on the desktop (or choose to have MTAC provide this service)
• Remote setups for multiple locations and traveling employees
• Ability to scale services quickly based on business growth
• Enterprise-level features for any size business, including direct inward dialing, CRM integration, video collaboration, E911, visual displays, and much more

What Customers Are Saying
Matrix Integration works closely with MiConnection customers to develop customized telephony solutions. For many organizations, the advanced technology is less expensive than their old, outdated systems.

Hotel Nashville, which has two properties in Nashville, Indiana, was ready for an IT communications partner to bring its phone system up to speed. Based on the hotel group’s requirements, Matrix Integration created a custom MiConnection solution, which included a Matrix-hosted Internet Protocol Telephony (IPT) and network firewall- egress voice prioritization, along with a 24-port PoE (Power over Ethernet) switch. 

After purchasing and installing the new equipment, Matrix now monitors and troubleshoots the system 24/7/365. The hospitality company can now depend on flat-rate phone bills every month as well as lower long-term equipment costs, since the majority of the system operates in the cloud.

“In the hospitality industry, service is everything,” said Kevin Ault, vice president and general manager, Hotel Nashville Inc. “Our partnership with Matrix gives us the peace of mind that we can handle just about any communication challenge with speed and agility.” 

For more information on MiConnection and how Matrix Integration develops custom service plans for existing and prospective clients can be found at www.matrixintegration.com.