As Duke Energy resumes standard billing and payment practices, we remain committed to helping our customers experiencing financial hardship due to the COVID-19 pandemic.

We realize the financial impact of the pandemic is far from over. That’s why we’re taking a gradual approach, giving those customers who need extra time an opportunity to reach out for assistance. Our resumption of standard billing and credit practices will occur in mid-August. Disconnections for nonpayment and late payments fees will remain suspended until Sept. 15. Credit and debit card fees and walk-in payment fees will be waived through the end of October.

Customers still facing financial challenges can request an extended payment arrangement quickly and easily:

• Residential customers
• Business customers

And customers with more complex issues who need to speak with us can call a customer care representative Monday through Friday from 7 a.m. to 7 p.m. at 800.521.2232 for residential customers and 800.774.1202 for business customers.

Resources:
One-Page Info sheet
Customer Assistance Fact Sheet

​The event, which attracts hundreds of participants to raise awareness and funds to fight Alzheimer’s disease, will look different this year. Instead of hosting a large gathering, the Alzheimer’s Association Greater Indiana Chapter is encouraging participants to walk as individuals or in small groups on sidewalks, tracks and trails across the Bloomington area.

On Walk day, an Opening Ceremony will feature local speakers and a presentation of Promise Flowers to honor the personal reasons participants join together to fight Alzheimer’s and all other dementia, all delivered to participants' smartphones, tablets and computers.

Thank you to our sponsors:
Statewide Sponsor-Trilogy Health Services
Elite Sponsor-Cedarhurst of Bloomington
Premier Sponsors- TRISTAR, Garden Villa,
Mission Sponsors-American Senior Communities, IU Credit Union, Elder Care Home Connections, Bell Trace Senior Living, Richland Bean Blossom Healthcare Center, Jill's House, & Bloomington Health Foundation

To register and receive the latest updates on this year’s Walk to End Alzheimer’s, visit: act.alz.org/bloomington. 

The Memory Walk will take place on Monday, August 24th from 10-11am, and the VOTES FOR WOMEN! Commemorative March will take place on Saturday, August 29th from 10am-1pm. Click "Read More" for event details.

​The Historic Tivoli Theatre (24 N Washington St, Spencer) will host the Lloyd Wood Band at 7pm, Saturday, September 19th. Recognized as a local family-friendly blue-grass band in south-central Indiana playing throughout the years at most all your favorite venue, your one of 150 tickets sold can be purchased in advance at www.spencertivoli.org. 

Advance your skills in one of the most in-demand fields, Visual Analytics, by joining the next Visual Analytics Certificate (VAC) course, Sept 7-Oct 18, 2020. This 6-week, 3 CEU course leads to a Visual Analytics Certificate by Cyberinfrastructure for Network Science Center in the Luddy School of Informatics, Computing, and Engineering at Indiana University-Bloomington. Delivered entirely online, all coursework can be completed asynchronously to fit busy schedules. For registration and FAQs go to https://visanalytics.cns.iu.edu/

HFI has welcomed three new team members over the last few months - Tyler Blackburn, Mariah Hammond, and Katie Keene. Read more about them below!